Finished on time- service attendant very helpful and pleasant
The process was pleasant and time was broken up so it wasn't an entire day of shopping, doing papwr work, final sales. We felt we weren't being pressured to make a choice things went along on our time frame.
I purchased a used vehicle from Yaz and he was very straight forward with the pricing and finance options. I highly recommend him for anyone that wants to get in a new car without a salesperson trying to add extra hidden costs. He also competed the sale very quickly which was very convenient, and made accommodations to fix the only two dents on the car.
As always we received great, efficient and friendly service.
What great customer service. They always go above and beyond what is expected.
Chris Sinclair is the guy you want to see. He is so polite and knowledgable. Great Job Chris! You are a good man and I really appreciate the help. #KG.
CHRIS SINCLAIR IS THE MAN YOU NEED TO SEE! I wish all car salesmen were like Chris. This man is a light in this dark world. Don’t believe me? Call Chris Sinclair and you won’t be disappointed!!!
GO SEE CHRIS SINCLAIR NOW!!! Do not wait another second. He’s by far the best in this business. You’re doing yourself a disservice if you do not go and see Chris. Chris I cannot thank you enough.
Service was completed as expected at this location.
Thomas Pacholke sold us our Equinox. We are very pleased with the car. We keep our cars a really long time so we don’t buy one often. I really dislike going to a car dealership. I would rather do almost anything rather than shop for a car.,But Mr Pacholke was easy to work with. He explained everything clearly and was pleasant. We had two minor issues that were taken care of immediately. Everyone we dealt with getting the two problems taken care of was cheerful and friendly.
I was there for an oil change, but everyone there was really nice
The Customer service team was great. The repairs look great.
Although a very busy day,Tom Kaiser thoroughly explained the process and approximate length of time my car would be finished. As usual Matthew Hargreaves met my expectation and provided great customer service.
They were able to diagnose my problem and repair it quickly. Took time to explain what was the problem and how they fixed it. I want to give a shout out to Tom, Rob and Mary Ann who took care of me. It was worth the 12 extra miles ( out of my way ) to go here.. I will be back if my car needs attention. I drive an 8 year old Impala Chevrolet. 😊
I received excellent care from the service department.
Great experience, friendly staff. Really enjoyed our talk with Jackie our salseperson.
Jared Diskin provided great customer service and helped me through my first time leasing. I had many questions and concerns that were all addressed and he went above and beyond what I expected.
Every one that I dealt with went out of their way to help me!
I had to work and they made it very convenient for my schedule. He went out of his way to get my car fixed around my schedule. Very professional.
overall service was great, and the service rep provided good recommendations without overselling. Thanks!
Bryan did a great job helping me get the vehicle I wanted. He offered excellent customer service skills and made the whole process smooth and easy versus overwhelming. Everyone involved was friendly and helpful.
Always friendly and helpful. Coffee's not too bad either.
This repair was in response to a notice I received from GM for a recall.
From the moment of walking in the front door to driving off the lot in my new vehicle, the process was smooth and professional and accomplished in a timely manner.
Dealing with Walt Tutag is the best experience you’ll have with this dealership. He goes above and beyond giving you A1 service. He takes care of you as if you were his family. He’s the reason we keep going back year after year!
Very good service. Quick and had a car to use for the weekend
The process of leasing my silverado was handled very professionally. Jackie was very informative and thorough. She helped me by handling the painting and swap out of my cap.
Took my car right away after being involved in an accident. Customer service was great except I had to wait a week for a loaner and the lady in charge of the loaner vehicles was rude and not very pleasant. Pick up process took longer than expected after everything was done and the loaner was turned in.
I would recommend this dealership to anyone. Five stars! Jackie Woodruff is a wonderful salesperson. It is the best experience leasing a car I have ever had.
I had my car in on Friday and Grant arranged for me to have a car until my repair was done. I cant say enough about how great I think Grant is, he is honest, always pleasant. I hope he never leaves! Also the girl who got my loaner car for me was great, she also was pleasant and helpful . And the young man who brought my car around after it was fixed was very nice and friendly
Customer service was excellent. My car was ready earlier than stated .
I went to this dealer in November of 2012 with a flyer they sent out to get a deal on a used car. While perusing the lot the salesmen had gotten me approved for a newer vehicle with a like new warranty. I loved it but wanted more cargo space. In July of 2015 I was getting an oil change when I was talking with a salesman about someday upgrading to a bigger vehicle for more cargo space. That day I walked out with a 3 year lease on an absolutely beautiful car with all the gadgets. While traveling long distances to visit ...
I first when to Matthews-Hargreaves when my G6 was having problems It turned out that the catalytic converter had gone bad. I was facing a huge bill to have it replaces. The service rep did some research for me and discovered it was still under warranty - NO CHARGE. While I was doing my happy dance I was given a loaner for a couple of days - an Equinox. I discovered that I could rent the car for $20/day, so I made arrangements to rent one for a trip up north. I fell in love with the car. On a ...
We would highly recommend Matthews Hargreaves to anyone looking to purchase a new vehicle. The staff was extremely knowledgeable and willing to assist. Their concern throughout was in making sure we were satisfied and any questions were answered.
Great dealership! Weve bought many cars there and appreciate their professionalism.
I came in for an oil change and help with the stero pre-sets.
Steve Yucha got us the car we wanted at the price we were willing to pay.
Awesome experience each and every time I am there! Customer service is number 1 in my book - thank you for always taking such good care of me and my car!!! I will continue to recommend Matthews-Hargreaves and my favorite Jackie Woodruff!!!!
The rep demonstrated good customer service skills/ explained repairs/service needed on my car.
Great experience. Good people! Glad I choose a local dealer to support. Hope my follow up is as productive.
Ive been going to them since 2014 and they are amazing and the pricing is great for repairs
Great experience ! Quick and easy buying process !
Everyone was very nice. They didnt try to upset or push a sale. They didnt have the color we wanted, so worked with us for a great deal on a vehicle upgrade!
The questions in the survey below use a mix of 2 radio buttons and 1 checkbox. I was thinking of something to critique and as an IT guy that's all I could come up with.
QUICK SERVICE. EVERYONE WAS VERY FRIENDLY AND ANSWERED ALL MY QUESTIONS. WAS ABLE TO ACCOMMODATE MY TIME.
Rob is the best! �� They went out of their way to get me an amazing deal. They also let me take a car home overnight (for free) to try it out — much appreciated!
Very personable and knowledgeable! Easy and pleasant doing business with Erik!
Service went smooth and done in a timely manner. The waiting room was nice with a fridge stocked with waters and sodas.
Everything was beyond my expectations. Incredibly friendly staff and a very easy buying experience.
Jared was very receptive and made the whole car buying experience exceptional
I love my new Chevy from Matthew Hargreaves !! First newer used car and a great experience!
Repaired done on first visit. Very pleased with the service department.
Grant from the Service team is the best - he was so nice, and really took the time to explain things to me and take good care of me. I am very grateful for him, and have told several people how great the service team is there. Thank you!
Steve Yucha, my salesperson was awesome to work with, always wanting to make sure it was the right car for me and not just selling me a car. Very happy and will refer anyone I can.
Very clean and nice showroom Grant was very thorough with checking for recalls
I like very much friendly service. I strongly recommend Matthews-Hargreaves dealership. It was great experience for me. I got my car at my home. I got all paper ..even plate at my home. Great service Great dealer.
My wife and have leased seven cars from this dealer
Great dealership...Our salesman Eric was outstanding. The employees were friendly and courteous.
Our salesman Phil and Sales Manager Rob were both awesome! My daughter and I were both in the market for a new car and they gave us a great deal! We both love our Equinoxes. I would highly recommend my friends to your dealership.
Employees were very friendly. No waiting to drop vehicle off at service, ready when they said it would be. Even put a part on my door that had fallen off. Great service.
Exceptional customer service skills, friendly environment, very knowledgeable employees
My experience was awesome! I was in and out in no time with a car.
I am satisfied with the service I received from MH. All service was preformed as expected and in a timely manner.
I worked with Steve yucha during my car buying process and it was flawless. He made the process so easy and listened closely to everything I wanted in my new truck. I walked out of there that day in a brand new truck. He completed the process quickly and efficiently, I would recommend Steve Yucha to all of my family and friends!
After a routine service (tire rotation and oil change)on February 15, 2018, I received an email from Mathews Hargreaves with a satisfaction Servery request. I filled out the survey giving the dealership a 9 (out of 10) on overall rating and a YES to the question about referring others to this dealership. In the comments section, I mentioned that even with an appointment, i was told it would take an hour to an hour and a half. It took just about an hour. The reason I did not give a 10 was the fact that even with an appointment, it still took an hour ...
Satisfied with everything thus far. They have been very accomading,
Had my car diagnosed and repaired in about 3 hours. Excellent service!
Service was very good. Staff was great. Only issue i have is that staff is pushed to try making hard sells on add on services that are not needed according to the manufacturer. If they would eliminate the hard sell, I would use their service more. Staff was great, Service was great.
There was going to be a long wait, even though I had an appointment. After speaking up, my wait time decreased and everything went smoothly. As usual, Matthew Hargreaves did a great job. 🙂
Professional and friendly. I loved the showroom and Auto repair waiting room which was clean and comfortable.
The whole experience with Mike D. was smooth. He went over & above to get my savings & what I wanted. I am totally over the moon with my new 2018 Chevy Equinox! A perfect fit for my lifestyle.
Everything is good. People are nice. Price is reasonable
From the beginning to the end of the vehicle process/purchase-awesome. The sales staff very helpful and caring
Grant was friendly and explained in detail what was wrong with my Cruze. I ended up having to wait for parts to be delivered and was notified immediately when they in.
Thanks Jared Diskin. I got exactly what I wanted for the best price.
This dealership has it all, great service and a family type atmosphere. Heather was able to assist me with finding the perfect vehicle for me. Overviewed one but found it wouldn't work budget wise so she assisted every which way possible and we found that vehicle for me. She treated me like family and that's what mattered most, which is the relationship to have with the sales person to find you the vehicle that will work best for you. We made sure that everything was in order and would work before signing on the dotted line. Would highly ...
Great job in repairing and washing my car! I even appreciated the man who took me home
Jersey did a GREAT JOB on completing the Lease process !!! GREAT service from the whole dealership team !!!
The folks in the service department were great! Very friendly! Waiting area was clean, with complimentary coffee, water and soft drinks...and cookies!
Went in for service had to beg to get in but I did and the maintenance is complete.
I am always pleased when I have done business here. Repairs, services and purchase.
I came in to get a oil change and tire rotation. Also got the 15,000 mile service. The service people were very friendly, and the service was completed in a timely manner.
Visiting the service team here reminds me of why I should always have my vehicle serviced at this dealership. Super friendly and accommodating.
Always have had a great experience at this dealership!
The staff here is awesome! I am active military and wanted to keep my business in my home state. They helped me make that happen while I was in Colorado. The team worked tirelessly to ensure I got the exact truck I wanted for the best deal and they made the whole process extremely simple and easy to follow. I will definitely be back when it comes time for my next truck. A very special shout-out to Karen who facilitated the whole process from start to finish. She was extremely professional and a pleasure to work with!
Jackie is an excellent seller, excellent attention and competitive prices in this dealership. I would get another car from here anytime. They are the best, The Chevy Malibu i get from here has a lot of technology
Awesome customer service getting my lease and getting all my oil changes done!
I just leased a 2018 Impala Premier 2LZ. This is our 12th car from Matthews-Hargreaves Chevrolet. This Impala is the most beautiful car I have ever owned which is hard to beat the 2014 Impala I traded in and I also owned 4 new Corvettes over the years. This 2018 Impala has the best paint job I have seen on a Chevrolet in a long time. The titanium interior is gorgeous! Kenan Manalp worked exceptionally hard finding the car that met all of my requirements and desires and made sure it was delivered promptly. This is the fifth car Kenan has helped us with. ...
Cory was a great salesman! I don't like anyone who is pushy, but I do appreciate it when someone gives their all to make sure the customer is happy! He worked hard to find what I wanted and at the price I wanted to pay. It was great to see his manager work with him to find the great vehicle that I ended up with! The sales process was quick, which I loved, since my daughter just had a baby and I did not have a lot of time. Mike, who did the financial paperwork did a great job, ...
Matthews-Hargreaves Chevrolet has gone beyond what their obligation to us on our recent purchase of a used 2013 Buick Verano. 2-days after purchasing, the car would not stay running after running flawlessly for over 500 miles. We purchased the car "As Is" from the dealer but called them for assistance anyway. They towed the car from over 50 miles away (100 mile round trip) to the dealer, gave us a free loaner and did the repair in less than 24 hours at absolutely no charge. The purchasing of the car was also a pleasant experience. We worked with Rose for over 3 weeks on ...
Paula and I would like to thank Phil Schostak for assisting us for our 3rd and 4th vehicle lease purchase. As always we were completely satisfied and are enjoying our vehicles. Thanks again. Steve P.
I would like to say thank you to Matthews Hargreaves along with my salesman Anthony Desantis and Travis from finance, this was my first time buying a car and they made the experience so easy and so relaxed along with it being a little fun. I am really enjoying my new car! They were very helpful, and all the staff I came in contact with was polite, overall it was a much appreciated experience for me.
Very pleasant, non pressured, friendly, caring dealership. Never felt rushed. Cory Stiltner was very attentive, even mentioning that if we waited a week or so, the pricing would be lower. He answered questions via email in a very timely manner, and went through all our concerns and questions. Everything went so smoothly. It was a great experience. We have already told a number of people how happy we were with this dealership. Cory went through all the new features and helped us with setting up the Onstar and the Chevrolet app, and helped sync my phone. I love my new 2018 ...
I recently purchased a 2018 Equinox LT AWD from Matthews-Hargreaves and had a wonderful experience. My wife and I walked in without an appointment and Eric Tahirllari made us feel right at home. He joined us on the test drive and explained all the features of the car, going above and beyond anything I have experienced at other dealerships. Along with Rob Eret, we all agreed on a fair price for my trade-in, which went a long way with my wife and I. I can't recommend this dealership enough, but I would especially like to thank Eric for all of ...
2nd vehicle we've bought from this dealership. David is a very easy guy to work with. Very happy with the dealership and the salesperson
Matthews-Hargreaves Chevrolet of Royal Oak made my car leasing experience a great one. From the time I walked in the door; I received kindness, professionalism, and knowledgeable. My car Salesman, Phillip bent over backwards to make sure I got exactly what I was looking for. He made sure I got the right price and the right car. The Manager Rob Eret; is one of the nicest people I have ever met; I don't know what to say "EXCEPT IF YOU ARE LOOKING FOR A NEW CAR GO TO MATTHEW-HARGREAVES CHEVROLET IT WILL BE A AWESOME EXPERIENCE"! THANK ...
The staff was very knowledgeable and friendly, I worked with Travis Miller and Hisham Mansoor they both made the process easy and stress free. They made sure I found the perfect car. The experience was fun and they gave me a great deal!! This was my first time here, and I will never go anywhere else. My only regret is that I didn't find them sooner! I actually walked out feeling overjoyed because I didn't just have to settle on a mediocre car because of the price.
I am a tough customer for sure. I expect to get top notch service. From start to finish my experience here was the best. I have dealt with many dealerships in my 48 years. NEVER have I had more attention and been treated better. Even by family! I was treated like family by all at the dealer. From Rob C, Alex S, Lisa and Nick I have zero complaints. Thanks again for the fantastic experience. Customer for life.
I felt very comfortable and not pressured into anything. When i wasn't happy with the first offer they came up with something that i was happy with.
Holly, the young lady who wrote up our service paperwork, was a great communicator and hopefully our problem has been resolved. She is truly someone who will be valuable to your organization. On the other hand we felt the issue should have been resolved the first visit 78 miles prior. Now we're driving around never sure when the check engine light might pop on again. We said yes we would recommend M.H. but you really need a third "Maybe" button.